Could you get involved in Action for Blind People's Service User participation groups?

Service User Participation means listening to our blind and partially sighted service clients and getting their opinions to inform and influence the way we design and deliver our services. We are currently working with visually impaired people to consult them about the services they want, rather than what we think they may need.

Frequently Asked Questions about Service User Participation

Who are Service Users?

Anybody who is currently using the charity's services, has done in the past or would consider doing so in the future is a service user. All of these opinions matter! If you don’t think that Action for Blind People is the organisation for you, then tell us why and let us change your mind.

What is involved?

There are so many ways to involve Service Users more in Action for Blind People's services but examples might include:

• Attending events to participate in group exercises to share your views about how to improve our services.
• Reviewing the information we are providing or have suggestions about how we can improve our publicity materials.

If you prefer to feedback to Action for Blind People more informally then please don’t hesitate to contact us to have your say. We are always keen to hear your views.

Is there training and support available?

Training will be available for anyone who would like it because we are keen to ensure that users can have their say. We also have a team of Service User Participation Champions who represent every area of the charity and they are available to support our service users to participate in the development of our services.

Are costs covered?

We will cover reasonable travel costs.

Who do I contact to find out more?

To find out more about Service User Participation at Action for Blind People, please do not hesitate to contact our Service User Participation Team on 01772 424980 or contact us online .